Insurance Claim Help in Export, PA

In Pennsylvania you pick the auto body shop. Your carrier can recommend, suggest, and list. It cannot require, and choosing someone off its list does not cost you a dollar of what the policy owes.

Why the list exists

Shops in a Direct Repair Program sign an agreement covering pricing, labor rates, parts sourcing, and cycle time, and in exchange they receive a steady stream of referrals. That is a legitimate business arrangement, and it also means the shop has a second customer whose interests are not always yours. We are independent. There is no agreement in a drawer here telling us which parts to quote.

What our estimators actually do

Argue, mostly. Insurers commonly decline manufacturer-required operations, push aftermarket structural parts, or refuse to pay for a calibration the automaker says is mandatory after a windshield or a bumper comes off. We answer that with the manufacturer's own published procedure attached to the supplement. Documentation moves adjusters. Opinion does not.

One customer told us we kept him better informed through his claim than his own insurance company managed. That is a low bar the industry keeps failing, and it is mostly a matter of picking up the phone.

What you should keep

Photographs from the scene, the claim number, the adjuster's name and direct line, and the police report if there is one. Bring all of it and we will take the correspondence from there.

While you wait

We arrange a loaner through Enterprise, and in most cases your rental coverage handles the cost.

Call (724) 468-6729, or come to 2823 RT 66 in Export and bring the paperwork. We will read it with you at no charge.